Global Markets Client Support Team Leader

BNP Paribas is seeking a Global Markets Client Support Team Leader to manage the day-to-day operations of the support team in Lisboa. In this leadership role, you will be responsible for ensuring quality standards are maintained and exceeded, overseeing the correct and timely production and distribution of various reports including valuation, event notifications, and regulatory reports. You will provide technical and managerial leadership, build effective working relationships across BNP Paribas and with external clients and partners, and ensure full compliance with agreed SLAs and security policies.

Your key responsibilities will include leading and prioritising the team's workload, managing all requests and incidents, proactively monitoring applications and systems, and continuously reviewing service levels to meet customer requirements. You will play a crucial role in developing your team members, enhancing their skillsets through formal and informal training, and conducting effective performance management. Additionally, you will design appropriate metrics for reporting on key performance and quality indicators, develop and maintain standard support procedures, and identify improvements to enhance the service provided to end-users and customers.

This is a permanent position offering a hybrid working arrangement with flexible remote working modalities. You will have the opportunity to work for a leading international banking institution with a strong presence in 65 countries and a commitment to diversity, inclusion, and work-life balance.