CX Insights Lead

Allianz Partners is seeking a Customer Experience Insights Lead to drive their global CX strategy through data-driven insights and Voice of the Customer intelligence. In this leadership role, you will manage a team of CX analysts, transforming customer feedback and operational data into actionable recommendations that influence strategic decisions and embed a customer-centric culture across the organization.

You will develop and evolve the global Customer Experience Insights framework, leveraging VoC data, operational metrics, and AI-driven analytics. Your responsibilities include leading customer journey analysis across multiple business lines, identifying friction points, and collaborating with senior leaders to embed customer-centric thinking into products and services. You will drive continuous improvement by defining CX performance metrics, measuring initiative effectiveness, and supporting a customer-first culture through change management.

The ideal candidate brings proven experience in Customer Experience, Customer Insights, or related fields, with strong analytical capabilities and people leadership experience. You will demonstrate strategic thinking, excellent communication skills, and the ability to influence across functions and cultures. A Master's degree in Business, Data Analytics, Marketing, or a related discipline is required, along with fluency in English.