Solutions Engineer - Healthcare & Life Sciences (East)
Application managed by InterviewHR
$144,000 – $235,000 / yearly
Talkdesk is seeking an experienced Healthcare & Life Sciences Solutions Engineer to join our Solution Engineering & Shared Services team in Raleigh. As a strategic expert, you will understand the specific needs of healthcare organizations and provide business-driven consulting to both prospective and existing customers. This role requires deep experience in healthcare environments—across providers, payers, or digital health—with knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement. You will be a seasoned operator or practitioner who engages throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. Your responsibilities will include conducting discovery conversations, designing and delivering presentations, generating value statements, scoping implementations, managing customer pilots and POCs, and responding to RFI/RFP requirements. You will work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps. As a recognized thought leader in the healthcare technology space, you will confidently support C-level discussions, accelerate deal cycles, and help identify and expand revenue opportunities in healthcare. This position offers the opportunity to be part of Talkdesk's legacy, a cloud contact center leader recognized by Gartner and Forrester, with a valuation exceeding $10 billion.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution
- Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions
- Uses in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
- Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk's capabilities aligned to customer's pains and needs
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
- Assists with scoping SOWs for customer implementations as needed
- Scopes, executes and manages customer pilots and POCs
- Responds to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
- Works closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps
- Assists with marketing and demand generation events as necessary
- Willing to travel 20–50% for customer and internal meetings
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program
- 14 paid holidays each year
- Uncapped paid sick leave
- Equity and bonus/commission eligibility based on level and role
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