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Talkdesk is seeking a Senior Partner Solutions Engineer to drive growth and technical enablement of key partners across the United States, Canada, and Latin America. As a highly experienced technical leader, you will serve as the primary technical point of contact for TSB/TSDs, National Partners, VARs, and System Integrators, supporting them in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built on the Talkdesk platform.
In this senior individual contributor role reporting to the Vice President of Partner Solution Engineering, you will design and execute comprehensive enablement plans, provide deep technical expertise on Agentic AI solutions, lead complex technical engagements, and serve as a critical communication channel between partners and Talkdesk's product and engineering teams. Your responsibilities will include partner enablement and practice development, co-selling support, technical leadership, solution demonstrations, and ecosystem integration guidance across enterprise platforms like Salesforce and Microsoft Dynamics.
This position offers the opportunity to represent Talkdesk at regional partner summits, technical events, and conferences while traveling 35-50% of the time. You will combine technical excellence with strategic thinking to drive mutual partner and customer success in a fast-growing AI-driven contact center market.
Responsibilities
- Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on Talkdesk value proposition, product architecture, competitive differentiators, and roadmap
- Support development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution
- Develop and maintain deep domain expertise in the regional Partner landscape, understanding current go-to-market strategy, areas of focus, and identifying new expansion opportunities
- Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices
- Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design
- Lead advanced technical discussions and conduct compelling demonstrations of the Talkdesk platform articulating ease of integration within an enterprise ecosystem
- Develop deep understanding of the enterprise ecosystem, including integration requirements with CRM, WFM, Knowledge Management, and UCaaS vendors
- Act as critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests
- Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences
- Travel approximately 35-50% of the time across the US and Canada as required
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Colegas fantásticos em muitas equipas. Benefícios como semana de 4 dias em Agosto. Flexibilidade de trabalho remoto. Produto com potencial.
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