Solutions Engineer - Enterprise - Mixed Industries
Application managed by InterviewHR
$135,000 – $205,000 / yearly
Talkdesk is seeking an experienced Solutions Engineer for the Enterprise segment to join our Solution Engineering & Shared Services team in Dallas. In this role, you will conduct comprehensive research and discovery conversations with enterprise prospects to understand their business environment, challenges, and requirements. You will leverage your deep knowledge of Talkdesk's cloud-based contact center solutions to design and deliver compelling presentations that showcase how our platform addresses customer pain points and business objectives. You will be responsible for the complete sales engineering lifecycle, including scoping Statements of Work, executing and managing customer pilots and POCs, and responding to RFI/RFP requirements. Working closely with product management and engineering teams, you will ensure customer feedback influences our product roadmaps. Your ability to communicate complex technical concepts to both technical and non-technical audiences, combined with your problem-solving skills, will be critical to success. This position offers the opportunity to work with leading global brands across mixed industries, contribute to our AI-first customer experience automation platform, and be part of a company recognized as a Gartner Leader in CCaaS and Forbes Cloud 100 company.
Responsibilities
- Conduct research to prepare for meetings with prospects to understand their business environment, market, customers, competitors, and business challenges
- Carry out discovery conversations with customers to understand their needs, requirements, pain points, and objectives
- Specify appropriate Talkdesk solutions based on customer needs and requirements while staying current with product innovations
- Design and deliver presentations to customers (on-site and virtual) showcasing Talkdesk capabilities aligned to customer needs
- Generate value statements illustrating financial benefits of Talkdesk solutions to customers
- Assist with scoping SOWs for customer implementations
- Scope, execute, and manage customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and map requirements to software solutions
- Work closely with product management and engineering teams to incorporate customer feedback into product roadmaps
- Assist with marketing and demand generation events as necessary
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off
- 14 paid holidays annually
- Uncapped paid sick leave
- Equity and short-term incentives (bonus or commission based on level and role)
- Inclusive and diverse workplace culture
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