People Operations AI & Automation Manager

Responsibilities

• Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows
• Serve as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements
• Refine ticketing queue management and resolution protocols to improve the internal employee service experience
• Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity
• Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors
• Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation
• Organize and maintain a global knowledge base to facilitate AI ticket resolution and increase employee self-service
• Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable
• Design, build, prototype, and deploy AI agents and chatbots to automate repetitive People processes
• Build and maintain automation scripts and low-code solutions to eliminate manual data entry and synchronize data across multiple People systems
• Establish KPIs to monitor automation performance, providing data-driven reports on efficiency gains and return on investment
• Serve as the primary liaison between People Operations and IT/Systems teams to ensure all technical requirements align with business objectives

Skills