People Operations AI & Automation Manager
Application managed by InterviewHR
$100,000 – $123,000 / yearly
Talkdesk is seeking a People Operations AI & Automation Manager to serve as the bridge between People strategy and technical execution. In this high-impact individual contributor role, you will identify inefficiencies within People processes and solve them through advanced automation, AI integration, and rigorous process design. You'll be responsible for conducting comprehensive reviews of current processes, managing Workday configuration, refining ticketing systems, and conducting regular audits to ensure data accuracy and compliance. You will design, build, and deploy AI agents and chatbots to automate repetitive People processes, build low-code automation solutions to eliminate manual data entry, and establish KPIs to monitor automation performance. This role requires someone who enjoys bringing technology, process, and people together to create a seamless employee experience. You'll develop and maintain Standard Operating Procedures, organize global knowledge bases, and serve as the primary liaison between People Operations and IT/Systems teams to ensure technical requirements align with business objectives.
Responsibilities
- Conduct comprehensive reviews of current People processes to identify inefficiencies and design scalable, error-resistant workflows
- Serve as the advanced point of contact for complex Workday configuration, troubleshooting, and system enhancements
- Refine ticketing queue management and resolution protocols to improve the internal employee service experience
- Conduct regular, systematic audits of People Operations transactions to ensure data accuracy, procedural compliance, and system integrity
- Analyze audit findings to perform root-cause analysis and design automated safeguards that prevent future data entry errors
- Develop and maintain a centralized library of Standard Operating Procedures (SOPs), process maps, and training documentation
- Organize and maintain a global knowledge base to facilitate AI ticket resolution and increase employee self-service
- Lead the implementation of new operational models, ensuring all AI-driven processes are transparent and auditable
- Design, build, prototype, and deploy AI agents and chatbots to automate repetitive People processes
- Build and maintain automation scripts and low-code solutions to eliminate manual data entry and synchronize data across multiple People systems
- Establish KPIs to monitor automation performance, providing data-driven reports on efficiency gains and return on investment
- Serve as the primary liaison between People Operations and IT/Systems teams to ensure all technical requirements align with business objectives
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program
- 14 paid holidays each year
- Uncapped paid sick leave
- Long term incentives in the form of equity
- Short term incentives of either bonus or commission
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