Senior Solutions Engineer - Healthcare & Life Sciences
Application managed by InterviewHR
$144,000 – $235,000 / yearly
Talkdesk is seeking a Senior Solutions Engineer with deep healthcare expertise to serve as a strategic advisor for our AI-powered Contact Center and CX solutions. This role requires a seasoned professional with extensive experience in healthcare environments—whether providers, payers, or digital health—who understands clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement strategies. You will be a thought leader who confidently engages C-level discussions, accelerates deal cycles, and identifies revenue expansion opportunities throughout the entire sales lifecycle. Your responsibilities will include conducting discovery conversations to uncover customer needs and pain points, designing and delivering compelling presentations that align Talkdesk solutions to customer requirements, and managing customer pilots and POCs. You will leverage your in-depth product knowledge to specify appropriate solutions, generate value statements, respond to RFI/RFP requirements, and collaborate closely with product management and engineering teams to incorporate customer feedback into product roadmaps. The ideal candidate brings 8+ years of Solutions Engineering experience in software, VoIP/telecommunications, or contact centers, combined with proven healthcare industry knowledge including standards, regulations, and data handling practices. You should excel at communicating complex technical concepts to both technical and non-technical audiences, with a willingness to travel 20-50% for customer and internal meetings.
Responsibilities
- Conduct research to prepare for customer meetings and understand their business environment, market, customers, competitors, and business challenges
- Carry out discovery conversations with customers to understand their needs, uncover pain points, and gather metrics for pricing and value discussions
- Specify appropriate Talkdesk solutions for customer needs and requirements based on in-depth product knowledge
- Design and deliver presentations to customers (on-site and virtual) showcasing Talkdesk capabilities aligned to customer pain points
- Generate financial value statements illustrating the business value of Talkdesk solutions to customers
- Assist with scoping Statements of Work (SOWs) for customer implementations
- Scope, execute, and manage customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and map them to software solutions
- Collaborate with product management and engineering teams to incorporate customer feedback into product roadmaps
- Support marketing and demand generation events as needed
- Travel 20-50% for customer and internal meetings
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off (subject to manager approval)
- 14 paid holidays per year
- Equity and short-term incentives (bonus or commission based on level and role)
- Inclusive and diverse workplace culture
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