Solutions Engineer - Commercial
Application managed by InterviewHR
$205,000 – $245,000 / yearly
Talkdesk is seeking a Solutions Engineer for our Commercial division in Boston to help redefine the customer experience through innovative cloud contact center solutions. In this role, you'll conduct research and discovery conversations with prospects to understand their business challenges, design tailored solutions using your in-depth knowledge of Talkdesk capabilities, and deliver compelling presentations demonstrating how our software addresses customer needs. You'll manage customer pilots and POCs, respond to RFI/RFP requirements, and collaborate closely with product management and engineering teams to ensure customer feedback shapes our product roadmap. With 3-5 years of Solutions Engineering experience in Software, VoIP/Telecommunications, or contact centers, you'll leverage strong technical expertise and communication skills to translate complex concepts for both technical and non-technical audiences. This position offers competitive compensation, comprehensive health benefits, 401(k) retirement plan, uncapped paid time off, and 14 paid holidays annually. You'll be part of a courageous, inclusive organization valued at over $10 billion, recognized by Gartner and Forrester as a cloud contact center leader.
Responsibilities
- Conduct research to prepare for meetings with prospects and understand their business environment, market, customers, and competitors
- Execute discovery conversations with customers to understand their needs, uncover pain points, and gather metrics for pricing discussions
- Utilize in-depth knowledge of Talkdesk solutions to specify appropriate solutions for customer needs and requirements
- Design and deliver presentations to customers (on-site and virtual) demonstrating Talkdesk capabilities aligned to customer needs
- Generate value statements illustrating the financial value of Talkdesk solutions
- Assist with scoping Statements of Work (SOWs) for customer implementations
- Scope, execute, and manage customer pilots and proof-of-concept projects
- Respond to functional and technical RFI/RFP requirements and map requirements to software solutions
- Collaborate with product management and engineering teams to incorporate customer feedback into product roadmaps
- Support marketing and demand generation events as needed
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) retirement plan
- Uncapped paid time off
- 14 paid holidays annually
- Equity and short-term incentives (bonus or commission based on level and role)
- Inclusive and diverse workplace culture
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