Senior Software Engineer I

Talkdesk is seeking a Senior Software Engineer to join our world-class engineering team and contribute to the design and development of AI-driven architectures powering our next-generation intelligent customer engagement platforms. You will work with cutting-edge technologies including AI, big data analytics, LLMs, data mining, and business intelligence to enhance AI-powered customer experiences and improve the intelligence and efficiency of our service platforms.

In this role, you will develop and enhance cloud-based data foundation systems and AI agent platforms, leveraging AI/ML models and prompt engineering techniques. You'll collaborate with cross-functional teams including data scientists, software engineers, product managers, and business stakeholders to deliver high-performance, reliable, and scalable services. You will also contribute to architectural discussions, participate in shaping the engineering roadmap, mentor junior engineers, and stay current with industry trends and emerging technologies in AI and data engineering.