Security Engineer II

Talkdesk is seeking a Security Engineer II specializing in Pentesting, Incident Response, and Security Investigations to play a key role in detecting, investigating, and preventing security incidents while proactively identifying weaknesses across our platforms and applications. In this role, you will perform manual and automated penetration testing of web applications, APIs, cloud-based systems, and AI/ML models, conduct comprehensive security investigations to identify root causes and attack paths, and lead incident response activities including detection, containment, and eradication.

You will work closely with engineering teams to explain vulnerabilities, recommend practical remediations, and verify fixes. Your responsibilities include analyzing logs and forensic artifacts to support investigations, performing threat modeling using frameworks like STRIDE, and continuously researching emerging threats and attack techniques relevant to our environment, including the evolving AI threat landscape. As a security subject-matter expert, you'll contribute to improving Talkdesk's overall security posture through lessons learned and proactive testing initiatives.

Talkdesk is pioneering Customer Experience Automation (CXA), redefining how the world's most admired brands interact with customers through AI. As a recognized Leader in the Gartner Magic Quadrant for Contact Center as a Service and a seven-time Forbes Cloud 100 company, you'll work in a fast-paced environment where courageous innovation, empathy, and trust are central to our mission.