Senior Product Manager

Talkdesk is seeking a Senior Product Manager to lead the development and expansion of its Industries verticals portfolio in a strategic, high-impact role. You will own the full product lifecycle—from market discovery and strategy to roadmap execution—crafting solutions tailored to each vertical's unique challenges. Building on strong momentum in Healthcare, Financial Services, and Retail, you will spearhead expansion into new markets such as Travel, Hospitality, and Utilities.

In this role, you will contribute to the vision and design of a next-generation customer experience platform, create and maintain close relationships with internal and external customers, and work cross-functionally with engineering, marketing, and sales to define requirements for new feature enhancements and products. You will establish processes to capture and leverage user insights, help prioritize the product roadmap, and collaborate on effective product launches and enhancements.

The ideal candidate brings familiarity with contact center and conversational AI software, strong product management experience, and a deep understanding of customer needs. You will demonstrate exceptional communication skills, technical acumen, and the ability to thrive in a fast-paced, collaborative environment.