Reservations Executive

Savoy Signature, a collection of unique hotels in Madeira, is seeking a Reservations Executive to join the central Reservations team and support booking operations across all 7 hotels within the collection. As a Reservations Executive, you will play a key role in delivering an excellent reservation experience to guests and partners. You will be responsible for efficiently managing bookings, providing professional customer support, and maximizing revenue opportunities through up-selling and cross-selling techniques, while ensuring accuracy and service excellence in every interaction.

Your key responsibilities will include managing and processing reservations through the reservation system, providing excellent customer service via phone and email, handling booking requests and modifications, applying revenue-maximizing techniques, and maintaining accurate records. You will support guests and partners with hotel information, collaborate with internal departments, and contribute to continuous improvement of reservation processes. You will also assist in monitoring booking trends and support reporting activities as required.

We are looking for candidates with an academic background in Tourism, Hospitality, or a related field, previous experience in a similar role or customer service, and fluency in English at C2 level. Proficiency with reservation systems, strong organizational skills, excellent communication abilities, and a dynamic, proactive, team-oriented profile are essential. We offer integration into a prestigious luxury hospitality brand, a dynamic work environment, continuous training and professional development, health insurance, social benefits, and career growth opportunities within Savoy Signature.