R2R Process Excellence Partner Lead Expert

EDP, a global energy company with a presence in approximately 29 markets and over 13,000 employees worldwide, is seeking an R2R Process Excellence Partner Lead Expert to join our team in Lisbon. This hybrid role focuses on driving process improvements and operational excellence within our Service Tower, with a particular emphasis on financial operations. You will be responsible for understanding all operations and their processes, identifying efficiency improvements, and facilitating collaboration across diverse teams to ensure alignment and continuous improvement.

In this position, you will analyse customer satisfaction feedback, monitor performance indicators, and lead complex process optimization projects with measurable impact on efficiency, cost, quality, and service performance. You will work closely with the Process Excellence Centre of Excellence to communicate and prioritise improvement needs while leveraging data analytics and process mapping tools to support decision-making. Your strategic vision and ability to translate business priorities into actionable improvement plans will be essential to driving the energy transition forward.

You will thrive in a dynamic, matrixed environment where you can influence and collaborate across diverse teams, seniority levels, functions, and geographies. EDP is committed to fostering an inclusive workplace with opportunities for development, internal mobility, and a range of attractive benefits that reflect our status as a Top Employer.