Private Client Operations Specialist

Farfetch is seeking a Private Client Operations Specialist to join our EMEA team in London. As the operational backbone of our Private Client business across the region, you'll enable the success of our premium customer services by providing essential operational support, systems expertise, and training to our stylists and client teams. This role combines operational excellence, training expertise, and cross-functional collaboration to ensure the EMEA Private Client team operates with efficiency, consistency, and a client-first mindset. In this position, you'll partner with the Private Client Operations Manager to deliver global sales operations strategy, lead onboarding and training programmes for new team members, and serve as a systems champion for key platforms like Salesforce and CRM tools. You'll identify operational inefficiencies, manage client-related escalations, and drive continuous improvement across the Private Client function. You'll work collaboratively across multiple teams and time zones, supporting strategic initiatives including Style Suites, Fashion Week events, and exclusive client experiences. This hybrid role offers the opportunity to directly contribute to exceptional experiences that make Farfetch Private Client world-class, working with luxury fashion and premium clients in a fast-paced, dynamic environment.