Director, Customer Enablement
Application managed by InterviewHR
$148,500 – $222,500 / yearly
Talkdesk is seeking a Director, Customer Enablement to lead the operationalization of our product strategy into scalable, persona-based enablement programs across Sales, Customer Experience, Partners, and Professional Services. This senior Go-To-Market leader will sit at the intersection of Product, Product Marketing, CX, and Revenue teams, ensuring our enterprise contact center platform is consistently positioned, confidently sold, successfully implemented, and measurably adopted across global markets. You will own the complete product enablement lifecycle—from launch readiness through ongoing field excellence—driving revenue impact, customer outcomes, and field confidence. This role requires deep understanding of enterprise contact center buyers, modern CX technology stacks (CCaaS, AI, WFM, QA, CRM integrations), and the complexities of selling and delivering enterprise SaaS solutions. You will design persona-based enablement strategies, build scalable operating models, and establish governance frameworks that ensure consistency and effectiveness across regions and teams. You will serve as a strategic partner across Product, Sales, Customer Success, Professional Services, and Revenue Operations, acting as the connective tissue between roadmap priorities and field reality. This is an opportunity to influence senior GTM leaders, drive measurable business outcomes, and shape how thousands of employees and partners globally deliver exceptional customer experiences through Talkdesk's platform.
Responsibilities
- Design and own persona-based enablement strategies aligned to enterprise CX audiences including Contact Center Operations, Customer Experience Executives, IT/Telecoms, and Line-of-Business stakeholders
- Translate platform capabilities into role-specific value narratives, use cases, and outcomes across the buyer and customer lifecycle
- Partner with Product Marketing to ensure enablement reflects ICP definitions, buying committee dynamics, and competitive differentiation
- Equip Sales, SEs, Customer Success, and Partners with field-ready assets aligned to customer CX challenges
- Support enterprise sales motions including multi-stakeholder deals, RFPs, pilots, and complex CX transformations
- Build and scale repeatable product enablement operating model covering launch readiness and ongoing capability updates
- Define standards for product enablement across pre-sales, implementation, and post-go-live phases
- Establish enablement governance and tooling to ensure accuracy, consistency, and speed to field
- Tie enablement programs to measurable outcomes including win rates, deal velocity, implementation success, and customer adoption
- Identify gaps in field execution and design enablement interventions
- Serve as strategic partner across Product, Sales, Customer Success, and Professional Services teams
- Act as connective tissue between roadmap priorities and field reality
- Lead cross-functional launch readiness for major product releases
- Establish enablement performance metrics and reporting frameworks
- Build dashboards providing visibility into field readiness and enablement effectiveness
- Leverage qualitative and quantitative insights to optimize enablement programs
- Facilitate feedback loops between field and Product teams
Skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off
- 14 paid holidays per year
- Equity eligibility
- Bonus or commission eligibility based on level and role
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