Sr. Director of People Business Partnering - Product & Engineering

Talkdesk is seeking a strategic Sr. Director of People Business Partnering to support its global Product & Engineering organization. In this high-impact role, you will serve as a trusted advisor to senior leaders, driving organizational design, leadership development, and team effectiveness as the company scales. You will lead a small team of global People Business Partners and partner closely with cross-functional People Centers of Excellence to shape and scale people strategy globally across the US, India, and Portugal.

You will be responsible for acting as a strategic advisor on all people-related matters including organizational design, change management, leadership development, and workforce planning. Key responsibilities include managing talent initiatives such as performance management, succession planning, and employee engagement, analyzing people data to improve organizational health, and collaborating with People COEs to roll out programs in Learning & Development, DEI, compensation, and recruiting.

This is an excellent opportunity to join a cloud contact center leader valued at over $10 billion, ranked #16 on the Forbes Cloud 100 list, with nearly 40% of its workforce in Product & Engineering. You'll work in a fast-growing AI company committed to redefining customer experience and fostering an inclusive, diverse culture.