Software Engineer I

Join Talkdesk's Bengaluru Engineering team as a Software Engineer I and contribute to building highly scalable, secure, and reliable enterprise-grade SaaS contact center software. You'll work with a modern microservices architecture on AWS, supporting millions of real-time interactions across voice and digital channels. This role offers end-to-end ownership of services, combining cutting-edge technology with a DevOps mindset to deliver features that meet the highest reliability standards.

In this position, you'll design, implement, and maintain SaaS services hosted on AWS while working in an agile environment with continuous deployment and automated testing. You'll collaborate with cross-functional teams including Product Management, Principal Engineers, SRE, and Platform teams to ensure comprehensive alignment on design and implementation. With a focus on security, reliability, and telemetry as first principles, you'll own your microservices end-to-end, participate in on-call rotations, and drive continuous improvement through incident analysis and technical debt management.

This is an exciting opportunity to shape the future of customer experience automation at a company recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service and featured on the Forbes Cloud 100 for seven consecutive years.