Manager, Software Engineering

Talkdesk is seeking an experienced Engineering Manager to lead a specialized team focused on building and evolving Voice & Telecommunications infrastructure. You will own the full engineering lifecycle of core real-time communications systems that power millions of enterprise-grade interactions daily, working with open-source telecom components such as Kamailio, FreeSWITCH, and RTP Engine.

As a hands-on leader, you will drive architectural decisions, champion AI-assisted development practices, manage complex multi-team projects, and collaborate with Product Managers, Architects, SRE, and Platform teams to maintain a healthy balance between feature velocity and technical debt. You'll institute engineering best practices, achieve five-nines SLA targets, and use data-driven metrics to continuously improve team productivity and software reliability.

You will also develop the next generation of engineering leaders through coaching and mentorship, foster a culture of reflection and continuous improvement, and role model Talkdesk's engineering values. This is an opportunity to join an innovative company pioneering Customer Experience Automation with AI-first solutions.