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Talkdesk is seeking a strategic Healthcare & Life Sciences Solutions Engineer to join our Solution Engineering & Shared Services team in Philadelphia. In this role, you will be a recognized expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. You will offer healthcare-centric expertise that helps our Sales team establish clear value, differentiation, and trust in our AI-powered Contact Center and CX solutions, engaging throughout the entire sales lifecycle from pre-sales engineering to post-sale expansion.
As a seasoned operator with deep experience in healthcare environments—across providers, payers, or digital health—you will bring knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every interaction. Your responsibilities include conducting discovery conversations, designing and delivering presentations, generating value statements, scoping implementations, managing customer pilots and POCs, and responding to RFI/RFP requirements. You will work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps.
This is an excellent opportunity to become a thought leader who confidently supports C-level discussions, accelerates deal cycles, and identifies and expands revenue opportunities in the healthcare sector. You will be part of a courageous, innovative organization recognized as a cloud contact center leader by Gartner and Forrester, with a valuation exceeding $10 Billion.
Responsibilities
- Conduct research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors, and general business challenges
- Carry out discovery conversations with customers to understand their needs and requirements for a new solution
- Uncover customer pains and objectives, gather metrics necessary for pricing and value discussions
- Use in-depth knowledge of Talkdesk solutions and capabilities to specify appropriate solutions for customer needs
- Design and deliver presentations to customers, on-site and virtual, showing Talkdesk's capabilities aligned to customer pains and needs
- Generate simple value statements illustrating the financial value of a Talkdesk solution to customers
- Assist with scoping Statements of Work (SOWs) for customer implementations
- Scope, execute, and manage customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and map requirements to software solutions
- Work closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps
- Assist with marketing and demand generation events as necessary
- Travel 20-50% for customer and internal meetings
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Benefits
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Working at Talkdesk
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Colegas fantásticos em muitas equipas. Benefícios como semana de 4 dias em Agosto. Flexibilidade de trabalho remoto. Produto com potencial.
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