Solutions Engineer - Healthcare & Life Sciences (East)
Application managed by InterviewHR
$144,000 – $235,000 / yearly
Talkdesk is seeking an experienced Healthcare & Life Sciences Solutions Engineer to join our Boston-based Solution Engineering team. As a strategic expert, you will understand the specific needs of healthcare organizations and provide business-driven consulting to both prospective and existing customers. You will bring deep expertise in healthcare environments—across providers, payers, or digital health—with knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement. This role engages throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. You will conduct discovery conversations with customers to understand their needs, design and deliver compelling presentations showing Talkdesk's AI-powered Contact Center and CX solutions, and generate value statements illustrating the financial impact. As a recognized thought leader, you will confidently support C-level discussions, accelerate deal cycles, and help identify and expand revenue opportunities in healthcare. You will also collaborate closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps, and assist with marketing and demand generation events. This position requires 1-3 years of Solutions Engineer experience in Software, VOIP/Telecommunications, or contact centers, with excellent presentation and communication skills. Healthcare industry knowledge including HIPAA, HITECH, and HITRUST compliance is highly desirable, along with 2+ years supporting healthcare-specific SaaS customers. Travel of 20-50% is required for customer and internal meetings.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution, uncovering customer pains and gathering metrics necessary for pricing and value discussions
- Uses in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements
- Designs and delivers presentations to customers, on-site and virtual, showing Talkdesk's capabilities aligned to customer pains and needs
- Generates simple value statements illustrating the financial value of a Talkdesk solution to customers
- Assists with scoping SOWs for customer implementations as needed
- Scopes, executes and manages customer pilots and POCs
- Responds to functional and technical RFI/RFP requirements and maps requirements to the software solution
- Works closely with product management and engineering teams to ensure customer feedback is incorporated into product roadmaps
- Assists with marketing and demand generation events as necessary
- Travels 20-50% for customer and internal meetings
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program
- 14 paid holidays each year
- Equity (based on level and role)
- Bonus or commission eligibility (based on level and role)
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