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Talkdesk is seeking an experienced Solutions Engineer - Enterprise to join our Solution Engineering & Shared Services team in Dallas. In this role, you will be a key technical advisor to enterprise customers, conducting in-depth discovery conversations to understand their business challenges and requirements. You will leverage your expertise in contact center solutions, cloud communications, and software implementations to design and deliver compelling presentations that showcase how Talkdesk's Customer Experience Automation platform can solve their most critical business problems.
You will own the entire pre-sales technical lifecycle, including scoping proof-of-concept projects, managing customer pilots, responding to RFI/RFP requirements, and generating business value analysis. Working closely with product management, engineering, and sales teams, you will ensure that customer feedback directly influences our product roadmap. This is an excellent opportunity to make a visible impact at a market-leading company recognized by Gartner as a Leader in CCaaS and G2 as a top AI Agent solution provider.
The ideal candidate brings 5+ years of solutions engineering experience in software, VoIP/telecommunications, or contact center environments, with strong presentation skills, bilingual French proficiency, and the ability to translate complex technical concepts for diverse audiences.
Responsibilities
- Conduct research and discovery conversations with prospects to understand their business environment, customers, competitors, and challenges
- Uncover customer pain points, objectives, and requirements through detailed discovery processes
- Specify appropriate Talkdesk solutions based on customer needs and requirements
- Design and deliver compelling presentations to customers on-site and virtually
- Generate value statements illustrating the financial impact of Talkdesk solutions
- Assist with scoping Statements of Work for customer implementations
- Scope, execute, and manage customer pilots and proof-of-concept projects
- Respond to functional and technical RFI/RFP requirements
- Work closely with product management and engineering teams to incorporate customer feedback into product roadmaps
- Support marketing and demand generation events as needed
Skills
Benefits
Talkdesk IN NUMBERS
Working at Talkdesk
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Colegas fantásticos em muitas equipas. Benefícios como semana de 4 dias em Agosto. Flexibilidade de trabalho remoto. Produto com potencial.
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