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Talkdesk is seeking a Solutions Engineer for our Commercial team in Washington. As a Solutions Engineer, you will be at the forefront of our customer success, conducting in-depth research and discovery conversations to understand customer needs and business challenges. You'll leverage your technical expertise to design and deliver compelling presentations that showcase Talkdesk's cloud contact center solutions, translating complex technical concepts into business value for both technical and non-technical audiences.
Your role will involve scoping and managing customer pilots and POCs, responding to RFI/RFP requirements, and collaborating closely with product management and engineering teams to ensure customer feedback shapes our product roadmap. You'll work with Commercial and Enterprise customers in the software, VoIP/telecommunications, and contact center space, helping them discover how Talkdesk can solve their business challenges through cloud-based contact center solutions.
This position offers the opportunity to grow with a market-leading company valued at over $10 billion, recognized by Gartner and Forrester as a cloud contact center leader. You'll be part of a culture that champions innovation, inclusivity, and accountability while embracing our FAST principles: Focus, Accountability, Speed, and Talkdesker.
Responsibilities
- Conduct research to prepare for prospect meetings and understand business environment, market, customers, competitors and business challenges
- Carry out discovery conversations with customers to understand their needs, requirements, pains, and objectives
- Use in-depth knowledge of Talkdesk solutions and capabilities to specify appropriate solutions for customer needs
- Design and deliver presentations to customers (on-site and virtual) showcasing Talkdesk's capabilities aligned to customer needs
- Generate value statements illustrating the financial value of Talkdesk solutions to customers
- Assist with scoping SOWs for customer implementations
- Scope, execute and manage customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and map requirements to software solutions
- Work closely with product management and engineering teams to incorporate customer feedback into product roadmaps
- Assist with marketing and demand generation events
Skills
Benefits
Talkdesk IN NUMBERS
Working at Talkdesk
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Colegas fantásticos em muitas equipas. Benefícios como semana de 4 dias em Agosto. Flexibilidade de trabalho remoto. Produto com potencial.
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