Solutions Engineer, AI Pilots

Talkdesk is seeking a highly motivated and experienced Solutions Engineer, AI Pilots to drive successful adoption of cutting-edge agentic AI products. As a critical bridge connecting customers, global system integration partners, and internal teams, you will translate complex AI technology into tangible business outcomes, ensuring effective integration and maximum impact on the customer experience landscape.

In this pivotal role, you will guide enterprise customers through AI product trials and proofs of value, helping them define success metrics, troubleshoot technical challenges, and achieve measurable business outcomes. You will work directly with customers to identify opportunities where agentic AI solutions deliver significant value, while maintaining deep technical knowledge of Talkdesk's AI products, architecture, capabilities, and roadmap.

You will represent Talkdesk at industry events, lead technical discussions and demonstrations, manage internal AI content repositories, and collaborate cross-functionally with pre-sales, product, and engineering teams. This role demands excellent presentation skills, strong problem-solving abilities, and the capacity to communicate complex technical concepts to both technical and non-technical audiences.