Senior Solutions Engineer - Healthcare & Life Sciences
Application managed by InterviewHR
$144,000 – $235,000 / yearly
Talkdesk is seeking a Senior Solutions Engineer specializing in Healthcare & Life Sciences to join our Solution Engineering & Shared Services team in Tampa. This strategic role combines deep healthcare industry expertise with technical excellence to support both prospective and existing customers. You will be a seasoned operator with extensive experience in healthcare environments—whether providers, payers, or digital health—bringing comprehensive knowledge of clinical workflows, regulatory compliance (HIPAA, HITECH), and patient engagement to every customer interaction. In this position, you will engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion. Your responsibilities include conducting discovery conversations to understand customer needs, designing and delivering compelling presentations that showcase Talkdesk's AI-powered Contact Center and CX solutions, and managing customer pilots and POCs. You will work closely with sales teams, product management, and engineering to ensure customer feedback shapes our product roadmap while generating value statements that illustrate the financial benefits of our solutions. As a recognized thought leader, you will confidently support C-level discussions, accelerate deal cycles, and identify revenue expansion opportunities in the healthcare sector. Your expertise in healthcare compliance, clinical workflows, and technology integration will be critical in helping customers align our solutions to their clinical, operational, and financial KPIs.
Responsibilities
- Conduct research to prepare for meetings with prospects and understand their business environment, market, customers, and competitors
- Execute discovery conversations with customers to understand needs, uncover pain points, and gather metrics for pricing and value discussions
- Specify appropriate Talkdesk solutions based on in-depth product knowledge and customer requirements
- Design and deliver presentations to customers (on-site and virtual) showcasing Talkdesk capabilities aligned to customer needs
- Generate value statements illustrating the financial value of Talkdesk solutions to customers
- Assist with scoping Statements of Work for customer implementations
- Scope, execute, and manage customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and map them to software solutions
- Collaborate with product management and engineering teams to incorporate customer feedback into product roadmaps
- Support marketing and demand generation events as necessary
- Travel 20-50% for customer and internal meetings
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off
- 14 paid holidays per year
- Long-term incentives in the form of equity
- Short-term incentives (bonus or commission based on level and role)
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