Senior Solutions Engineer - Banking & FSI (East)
Application managed by InterviewHR
$165,000 – $248,000 / yearly
Talkdesk is seeking an experienced Senior Solutions Engineer specializing in Banking, Financial Services, and Insurance (FSI) to join our Solution Engineering team. You will be a trusted expert who understands the specific needs of small and medium-sized enterprises, providing business-driven consulting to both prospective and existing customers. As a seasoned SaaS practitioner, you will engage throughout the entire sales lifecycle, from pre-sales engineering and technical qualification to solution architecture and post-sale expansion, leveraging your deep industry expertise to establish clear value and differentiation in our AI-powered Contact Center and CX solutions. In this role, you will conduct discovery conversations to understand customer needs and pain points, design and deliver compelling presentations showcasing Talkdesk's capabilities, and generate value statements that illustrate the financial impact of our solutions. You will work closely with product management and engineering teams to incorporate customer feedback into product roadmaps, scope and manage customer pilots and POCs, and respond to complex RFI/RFP requirements. Your ability to command attention in a room, communicate complex technical concepts to both technical and non-technical audiences, and support C-level discussions will be critical to accelerating deal cycles and identifying revenue opportunities.
Responsibilities
- Conduct research to understand prospect business environment, market, customers, competitors, and business challenges
- Perform discovery conversations to understand customer needs, uncover pain points, and gather metrics for pricing and value discussions
- Leverage in-depth knowledge of Talkdesk solutions to specify appropriate solutions for customer requirements
- Design and deliver presentations to customers (on-site and virtual) showcasing Talkdesk capabilities aligned to customer needs
- Generate value statements illustrating financial value of Talkdesk solutions
- Assist with scoping Statements of Work (SOWs) for customer implementations
- Scope, execute, and manage customer pilots and proof-of-concept (POC) projects
- Respond to functional and technical RFI/RFP requirements and map requirements to software solutions
- Collaborate with product management and engineering teams to incorporate customer feedback into product roadmaps
- Support marketing and demand generation events as needed
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program (subject to manager approval and business needs)
- 14 paid holidays per year
- Long-term incentives in the form of equity
- Short-term incentives in the form of bonus or commission
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