Senior Solution Consultant - Health & Life Sciences

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
• Serve as the primary technical resource for clients during projects, focused on the design, development, and deployment of integrations with major EHR/EMR systems, with an emphasis on Epic
• Develop and troubleshoot complex workflows and data exchange processes (e.g., HL7, FHIR)
• Ensure integrations are secure, reliable, and aligned with industry and regulatory standards
• Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner, Athenahealth)
• Develop reusable assets, best practice documentation, and knowledge base content to scale integration delivery
• Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization
• Provide guidance and hands-on support to internal teams, external partners, and customers during the Implementation of Talkdesk CXA and CCaaS products
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
• Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success

Skills