Senior Solution Consultant
Application managed by InterviewHR
$123,000 – $205,000 / yearly
Join Talkdesk's Professional Services organization as a Senior Solutions Consultant and drive the implementation of cutting-edge Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions. You will provide strategic guidance and hands-on support to internal teams, external partners, and customers during the implementation of Talkdesk's innovative products, ensuring technical alignment and project success while leveraging your industry knowledge and product expertise. In this role, you will lead strategic implementations that meet customer use cases, act as a trusted advisor to stakeholders, and drive post-implementation success through best practices and actionable recommendations. You will collaborate cross-functionally with Product and Support teams to address feature requests and contribute to the development of CXA-specific templates and playbooks that streamline deployment and ensure consistent implementation quality. This is an excellent opportunity for a seasoned professional with strong programming skills and AI/automation expertise to make a meaningful impact at a company recognized as a leader in the Gartner Magic Quadrant for CCaaS and the G2 Overall Grid Reports for AI Agents and Contact Center.
Responsibilities
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- Provide guidance and hands-on support to internal teams, external partners, and customers during the implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success
- Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations
- Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
- Contribute to the ongoing development of CXA specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
- Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program
- 14 paid holidays each year
- Equity and short term incentives (bonus or commission based on level and role)
- Inclusive and diverse workplace culture
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