Senior Solution Consultant
Application managed by InterviewHR
$123,000 – $205,000 / yearly
Talkdesk is seeking a Senior Solutions Consultant to join its Professional Services organization and drive the implementation of cutting-edge Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions. In this role, you will lead strategic implementations with new and existing customers, provide white-glove support during deployment, and act as a trusted advisor to stakeholders. You will leverage your deep technical expertise, industry knowledge, and best practices to ensure project success and drive post-implementation customer adoption. You will collaborate cross-functionally with internal teams including Product and Support to address customer needs, resolve technical issues, and contribute to the development of CXA-specific templates and playbooks. This position offers the opportunity to work with innovative AI-first solutions at a global leader recognized by Gartner and G2, while maintaining the agility of a disruptor in the market.
Responsibilities
- Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices
- Provide guidance and hands-on support to internal teams, external partners, and customers during the implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success
- Drive post-implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations
- Collaborate with internal teams (Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs
- Contribute to the ongoing development of CXA-specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality
- Act as a trusted advisor to stakeholders, building relationships with executives and providing long-term guidance on CXA strategy and success
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off
- 14 paid holidays per year
- Equity and bonus or commission eligibility based on level and role
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