Senior Solution Architect

Talkdesk is seeking a Senior Solution Architect to join our Professional Services team in Austin. In this role, you will be responsible for designing and implementing complex software solutions that meet the needs of our organization and customers. You will work closely with cross-functional teams including sales, product, and implementation to understand business requirements and develop solutions that align with organizational goals.

As a Senior Solution Architect, you will lead scoping and discovery sessions with clients, architect customized solutions that meet their specific needs, and create comprehensive Statements of Work. You will leverage your deep product knowledge to identify gaps, provide best practice recommendations, and help prioritize product features based on client needs. Additionally, you will provide technical guidance and mentorship to junior architects and engineers while helping build out department methodology and tools to improve quality and efficiency.

This is an excellent opportunity to shape the future of customer experience automation at a market-leading company recognized as a Gartner Magic Quadrant Leader in CCaaS. You will work in a fast-paced startup environment with autonomy to drive meaningful impact while collaborating with talented teams across the organization.