Senior Solution Architect
Application managed by InterviewHR
$136,000 – $204,000 / yearly
Talkdesk is seeking a Senior Solution Architect to join our Professional Services team in Austin. In this role, you will be responsible for designing and implementing complex software solutions that meet the needs of our organization and customers. You will work closely with cross-functional teams including sales, product, and implementation to understand business requirements and develop solutions that align with organizational goals. As a Senior Solution Architect, you will lead scoping and discovery sessions with clients, architect customized solutions that meet their specific needs, and create comprehensive Statements of Work. You will leverage your deep product knowledge to identify gaps, provide best practice recommendations, and help prioritize product features based on client needs. Additionally, you will provide technical guidance and mentorship to junior architects and engineers while helping build out department methodology and tools to improve quality and efficiency. This is an excellent opportunity to shape the future of customer experience automation at a market-leading company recognized as a Gartner Magic Quadrant Leader in CCaaS. You will work in a fast-paced startup environment with autonomy to drive meaningful impact while collaborating with talented teams across the organization.
Responsibilities
- Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
- Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning
- Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
- Partner closely with Talkdesk's product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
- Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
- Partner with sales, product, and engineering to help prioritize products and features based on client needs
- Effectively translate client requirements and program characteristics to internal stakeholders and ensure client goals align with Talkdesk's product offering
- Help build out department methodology and tools to improve quality and efficiency
- Leverage strong technical acumen to identify process improvements and technical solutions
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program
- 14 paid holidays each year
- Equity and short-term incentives (bonus or commission)
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