Senior Project Manager - Professional Services

Talkdesk is seeking an experienced Senior Project Manager to lead strategic customer implementation projects from inception to completion. In this role, you will manage multiple complex customer projects simultaneously, working across customers, partners, and internal teams to drive successful multi-location and multi-phase deployments. You'll be responsible for defining project scope, managing timelines and budgets, proactively identifying risks, and ensuring all stakeholders remain aligned through regular status meetings and executive business reviews.

This is a client-facing position requiring strong leadership and communication skills to manage escalations and maintain relationships at the C-level. You'll partner with internal teams including Product, Engineering, and Support to ensure timely delivery of solutions, while conducting post-project reviews to drive continuous process improvement. Your expertise will be instrumental in helping Talkdesk's customers successfully implement our AI-driven Customer Experience Automation solutions.

The successful candidate will bring 8+ years of technical project management experience in a SaaS environment, with a proven track record of delivering complex projects on time and within budget. This role offers the opportunity to make a meaningful impact at a fast-growing company recognized as a leader in the contact center industry.