Senior Project Manager, Health & Life Sciences

Talkdesk is seeking an experienced Senior Project Manager to lead strategic Healthcare & Life Sciences customer implementation projects from inception to completion. In this role, you will manage multiple complex, multi-location deployments simultaneously, working closely with customers, partners, and internal teams to ensure successful project delivery. You'll be responsible for defining project scope, managing timelines and budgets, identifying and mitigating risks, and conducting executive business reviews to keep stakeholders informed of progress and dependencies.

This position requires strong technical project management expertise combined with deep knowledge of the healthcare and life sciences industry. You'll partner cross-functionally with Product, Engineering, and Support teams to drive feature delivery and resolve issues, while also participating in the sales cycle to shape implementation strategies. Your accountability extends to conducting post-mortems, analyzing root causes, and implementing process improvements to enhance future project performance.

The ideal candidate brings 8+ years of technical project management experience (preferably client-facing) and 5+ years working with healthcare or life sciences organizations in a SaaS environment. You should possess exceptional communication skills, C-level relationship management capabilities, and the ability to thrive in a fast-paced, cross-functional startup environment.