Senior Partner Solutions Engineer - Americas

Talkdesk is seeking a highly experienced Senior Partner Solutions Engineer to drive growth and technical enablement across key partners in the United States, Canada, and Latin America. As a senior individual contributor reporting to the Vice President of Partner Solution Engineering, you will serve as the primary technical point of contact for TSBs/TSDs, National Partners, VARs, and System Integrators. Your expertise will be instrumental in helping partners establish and scale their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built on the Talkdesk platform.

In this role, you will lead comprehensive technical enablement programs, develop Partner Competency Centers, and provide deep domain expertise in the regional partner landscape. You will support co-selling initiatives with a specific focus on Agentic AI solutions, including prompt engineering, RAG implementations, and enterprise ecosystem integrations with platforms like Salesforce and Microsoft Dynamics. Your responsibilities will include leading advanced technical discussions, conducting compelling platform demonstrations, and serving as the voice of partners to Talkdesk's Product Management and Engineering teams.

You will represent Talkdesk as a technical expert at regional partner summits and industry conferences, requiring approximately 35-50% travel across the US and Canada. This position offers the opportunity to shape the future of customer experience automation while working with a company recognized as a Leader in the Gartner Magic Quadrant for CCaaS and named to the Forbes Cloud 100 for seven consecutive years.