Senior Partner Solutions Engineer - Americas
Application managed by InterviewHR
$205,000 – $248,000 / yearly
Talkdesk is seeking a highly experienced Senior Partner Solutions Engineer to drive growth and technical enablement across key partners in the United States, Canada, and Latin America. As a senior individual contributor reporting to the Vice President of Partner Solution Engineering, you will serve as the primary technical point of contact for TSBs/TSDs, National Partners, VARs, and System Integrators. Your expertise will be instrumental in helping partners establish and scale their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices built on the Talkdesk platform. In this role, you will lead comprehensive technical enablement programs, develop Partner Competency Centers, and provide deep domain expertise in the regional partner landscape. You will support co-selling initiatives with a specific focus on Agentic AI solutions, including prompt engineering, RAG implementations, and enterprise ecosystem integrations with platforms like Salesforce and Microsoft Dynamics. Your responsibilities will include leading advanced technical discussions, conducting compelling platform demonstrations, and serving as the voice of partners to Talkdesk's Product Management and Engineering teams. You will represent Talkdesk as a technical expert at regional partner summits and industry conferences, requiring approximately 35-50% travel across the US and Canada. This position offers the opportunity to shape the future of customer experience automation while working with a company recognized as a Leader in the Gartner Magic Quadrant for CCaaS and named to the Forbes Cloud 100 for seven consecutive years.
Responsibilities
- Lead Technical Enablement: Design and execute comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on the Talkdesk value proposition, product architecture, competitive differentiators, and roadmap
- Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept (POC) execution
- Develop and maintain deep domain expertise in the regional Partner landscape, understanding their go-to-market strategy, areas of focus, and identifying new opportunities for expansion
- Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices
- Provide technical oversight, guidance, and direct assistance to Partner sales teams in understanding complex customer business and technical requirements, use cases, and solution design
- Lead advanced technical discussions and conduct compelling demonstrations of the Talkdesk platform
- Develop a deep understanding of the enterprise ecosystem, including integration requirements with CRM, WFM, Knowledge Management, and UCaaS vendors
- Act as the critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests
- Represent Talkdesk as a technical expert at regional Partner summits, technical events, webinars, and conferences
- Travel approximately 35-50% of the time across the US and Canada as required
Skills
Benefits
- Medical, Dental, Vision, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- Uncapped paid time off program
- 14 paid holidays each year
- Equity and short-term incentives in the form of bonus or commission
- Inclusive and diverse work environment
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