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At Talkdesk, we are seeking an Inside Sales Representative to drive revenue growth and deliver exceptional customer outcomes. Your mission is to accelerate CXA (Customer Experience Automation) adoption across our existing customer base by selling to long-tail Commercial and Enterprise accounts. This role pairs proactive outbound sales execution with strategic account management to identify, develop, and scale emerging customers with significant untapped growth potential.
As an Inside Sales Representative, you will own day-to-day relationships with assigned accounts, execute targeted outbound campaigns to drive CXA awareness, conduct discovery calls to identify business challenges, and maintain consistent outreach cadence. You will monitor product usage and account health indicators, identify risk factors, and maintain pristine CRM hygiene. Success means hitting quota, building sustainable pipeline, and strengthening customer relationships while embodying Talkdesk's culture of integrity, teamwork, and continuous improvement.
You will collaborate with Commercial and Enterprise Account Executives, renewal and support teams, Solutions Engineers, and post-sales teams to ensure seamless account transitions and advance sales cycles. This is an opportunity to be part of Talkdesk's legacy and help accelerate success in a new decade of transformational growth.
Responsibilities
- Execute targeted outbound campaigns to drive CXA awareness and adoption across assigned accounts
- Conduct discovery calls to identify business challenges, use cases, and expansion opportunities
- Qualify and develop opportunities from initial contact through closed-won
- Maintain consistent outreach cadence to keep accounts engaged between renewal cycles
- Own the day-to-day relationship for all ISR-assigned accounts
- Monitor product usage, engagement signals, and account health indicators
- Identify risk factors and proactively address concerns before they impact renewals
- Maintain pristine CRM hygiene with accurate account data, activity logging, and pipeline forecasting
- Collaborate with Commercial AEs and Enterprise AEs to ensure seamless account transitions
- Partner with renewal and support teams to align on account status and customer needs
- Collaborate with SEs and post sales teams to advance sales cycles and understand the customer 360 degree relationship
- Share customer insights, competitive intelligence, and product feedback with Marketing, Product, and Leadership
- Achieve or exceed quarterly and annual ACV quota tied to Net Revenue Expansion (NRE)
- Complete 50+ outbound touchpoints per week across assigned accounts
- Run 5 successful first customer meetings per week, while maintaining customer follow up meetings and sales cycles
Skills
Benefits
Talkdesk IN NUMBERS
Working at Talkdesk
2.0k
employees
★ 3.0
2 reviews
Colegas fantásticos em muitas equipas. Benefícios como semana de 4 dias em Agosto. Flexibilidade de trabalho remoto. Produto com potencial.
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