NO TIME RIGHT NOW?
We'll let you know about jobs like this
Talkdesk is seeking an experienced Competitive Intelligence Senior Manager to lead the Go-to-Market Strategy & Operations function. In this strategic role, you will be responsible for Competitive Intelligence, Market Insights, Pricing, Naming, Strategic Alliances, and PMM Operations. You will design and execute highly visible initiatives to discover and disseminate impactful competitive and market insights that directly influence Talkdesk's go-to-market strategy and product roadmap.
As the customer experience market rapidly evolves from traditional CCaaS to AI-driven, multi-agent Customer Experience Automation (CXA), you will play a critical role in helping Talkdesk understand, define, and lead this transformation. You will translate complex market dynamics, emerging competitors, and evolving buyer expectations into clear, actionable strategies that position Talkdesk to win in the field. Serving as a strategic advisor to sales, marketing, product, and executive leadership, you will drive pipeline growth and competitive effectiveness through actionable intelligence, regular training, and strategic deal support.
You will manage comprehensive competitive intelligence programs, anticipate market shifts, develop defensive and offensive strategies, and provide field support for sales teams. Your work will include creating sales training materials, battle cards, and frameworks that automate insight delivery to measurably improve win rates and sales velocity. Strong presentation skills, executive presence, and the ability to work comfortably with ambiguity are essential for success in this dynamic, high-impact role.
Responsibilities
- Manage and execute a comprehensive competitive intelligence program, including win/loss analysis, competitor product launches, and objection handling
- Anticipate market shifts and proactively develop defensive and offensive strategies to maintain Talkdesk's leadership in the AI-driven CXA space
- Gather, analyze, and synthesize information about the contact center market, focusing on both existing and emerging competitive landscapes
- Influence product roadmap based on analysis and insight derived from competitive learnings
- Develop and maintain a network of information sources, including internal teams, partners, customers, and analysts
- Develop and scale a framework that automates insight delivery such as FAQs, battle cards, SWOT analysis, and playbooks to provide measurable improvement to win rates and sales velocity
- Provide field support for sales teams engaged in competitive discussions with prospects or customers
- Brief internal teams on a quarterly basis around new competitor technologies, competitive messaging, and positioning issues
- Help foster and drive internal competitive information sharing
- Lead the creation of succinct and effective sales training materials, battle cards, FAQs, and trainings
- Think strategically to provide guidance to colleagues and leaders in marketing, sales, and corporate strategy
- Identify gaps, recommend and create marketing programs, set a plan and drive execution
- Partner with Product Management to understand and influence product strategy and roadmaps
- Stay tuned to market signals for competitors to identify marketing opportunities
- Partner closely with campaigns, solution engineering, and other product marketers to drive cross-functional alignment on programs
Skills
Benefits
Talkdesk IN NUMBERS
Working at Talkdesk
2.0k
employees
★ 3.0
2 reviews
Colegas fantásticos em muitas equipas. Benefícios como semana de 4 dias em Agosto. Flexibilidade de trabalho remoto. Produto com potencial.
I can prep you for this interview in 5 minutes.
Apply for this position
Your application is submitted on okemprego and processed by InterviewHR.
This application is submitted via InterviewHR, partner of okemprego. · Privacy · Terms