Senior Customer Success Manager - Lead

OutSystems is hiring a Senior Customer Success Manager to ensure strategic customers realize the full value from OutSystems products and solutions across their global enterprises. In this role, you will manage high-touch accounts, drive product adoption and expansions, and oversee contract renewals across variable vertical markets. You'll be responsible for onboarding new customers, educating them on best practices, maintaining communication to ensure success, and identifying bottlenecks early while serving as a key player in a growing global Customer Success team.

You will provide business and product knowledge to develop and execute effective success plans that drive customer outcomes. Working cross-functionally with multiple OutSystems teams, you'll manage escalations, remove blockers, and ensure customers can adopt and maximize platform utilization. As a customer advocate, you'll identify and quantify key success factors, communicate them effectively, and bring intelligent product feedback to the Product Management team. This position requires managing a large customer base efficiently, gathering insights on consumption and trends, and building executive relationships to broaden contacts and create champions within your accounts.

OutSystems is a leading AI Development Platform trusted by global organizations like Toyota, Heineken, Bosch, and KeyBank. You'll join a company of 1,700+ employees with offices across 12 countries and a thriving remote workforce, where you can make an impact on strategic customers, your team, and the company while contributing to the agentic revolution in enterprise software development.