IT AM Support Sr. Specialist SCM and EWM (f/m/d)

Yazaki, a leading Japanese automotive supplier founded in 1929, is seeking an experienced IT AM Support Senior Specialist for Supply Chain Management (SCM) and Extended Warehouse Management (EWM) systems at our Ovar Plant in Portugal. With over 235,000 employees across 45 countries, we are committed to vehicle electrification, connectivity, and autonomy integration while maintaining environmental responsibility and societal contribution.

In this role, you will be responsible for service design and service transition activities, including creating IT solution blueprints, building and customizing solutions triggered by incidents, changes, problems, or projects. You will coordinate and steer developers and consultants, align with key users for testing and quality assurance, manage deployments, and ensure proper documentation. Additionally, you will provide 2nd and 3rd level support for service operations, handle incident and problem management, and be available for 24/7 on-duty support as needed. You will serve as the primary contact person for requesters and stakeholders, communicate progress according to IT-AM frameworks, and actively contribute to continuous improvements in your area of expertise.

You will also be responsible for knowledge management, training colleagues, documenting processes and procedures, and ensuring effective communication within the IT organization regarding your subject matter expertise in SCM and EWM systems.