AI Deployment Strategist, Solutions Engineer - EMEA

Talkdesk is seeking a founding AI Deployment Strategist to join the AI Pilots team and lead the company's customer engagement strategy for AI solutions across EMEA. You will operate at the intersection of strategy, sales, consulting, and hands-on engineering, serving as a trusted AI thought leader for strategic customers. This role requires leading executive-level workshops, designing transformative AI agent solutions, and delivering end-to-end customer engagements from discovery through deployment and value realization. You will take extreme ownership of complex, ambiguous projects while building the playbook and processes that scale Talkdesk's AI program from the ground up.

Your success will be measured by the tangible business outcomes you deliver for customers and the growth you drive for Talkdesk. You will act as the voice of the customer, providing critical feedback to Product and Engineering teams while maintaining a consultative approach that cuts through industry hype to guide customers' AI strategies. The ideal candidate combines strong technical aptitude with hands-on experience deploying AI solutions, exceptional communication skills for both technical and executive audiences, and a commercial mindset driven by customer value and expansion.

This is a role for high-agency builders who thrive in ambiguity, take ownership without being asked, and are passionate about shaping the future of customer experience automation. Talkdesk offers the stability of a global leader with the agility of a disruptor, recognized as a Gartner Magic Quadrant Leader and seven-time Forbes Cloud 100 honoree.