Senior Product Manager
Application managed by InterviewHR
Talkdesk is seeking a Senior Product Manager to lead the development and management of complex products from ideation to launch in our Bengaluru office. In this senior leadership role, you will define product strategy, conduct market research, develop product roadmaps, and collaborate with cross-functional teams including engineering, marketing, sales, design, and legal to ensure successful product launches. You will have a proven track record in UCaaS, SIP Trunking, and/or CCaaS solutions, with deep expertise in telephony products and global telecommunications. Your responsibilities will include leading product development across the complete customer journey, managing product portfolios, using data-driven metrics to optimize performance, and providing leadership and guidance to other product managers and technical staff. You will work closely with stakeholders to identify customer needs, develop and maintain key relationships with customers and partners, and ensure all product work complies with industry regulations and standards. This is an ideal opportunity for an experienced product leader with strong commercial acumen (P&L experience), excellent communication skills, and the ability to translate complex technical products into simple concepts for both internal teams and customers. You will be empowered to drive meaningful impact within a global leader in Customer Experience Automation, recognized as a Gartner Magic Quadrant Leader in CCaaS.
Responsibilities
- Lead the development of complex products, from ideation to launch, ensuring they are completed on time, within budget, and meet quality standards
- Contribute to the vision and design of next-generation voice technology to support launch of new UC and Contact centre products
- Work with engineering, marketing, and sales to build business use cases and define requirements for new feature enhancements, products, and services
- Work closely with cross-functional teams, including Sales, Legal, Pricing, Billing, Engineering, Product Design, and Marketing, to ensure that all aspects of the product are aligned
- Develop and prioritize the product roadmap with engineering, design, marketing, and sales; track progress against milestones
- Conduct market research, gather customer feedback and work closely with stakeholders to identify customer needs and use this information to inform product prioritization decisions
- Develop and maintain relationships with key stakeholders, including customers and partners, to ensure that their needs are met and their feedback is incorporated into future products and updates
- Use data and metrics to measure the effectiveness of products and features, and make data-driven decisions to optimize product performance
- Manage the product lifecycle, from launch to end-of-life, ensuring that products are updated and maintained as needed
- Provide leadership and guidance to other product managers and technical staff, ensuring they have the resources and support needed to complete their work
- Manage relationships with suppliers, vendors, and contractors to ensure that products are developed and delivered on time and within budget
- Ensure that all product work is completed in compliance with industry regulations and standards
Skills
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