Senior Partner Solutions Engineer

Talkdesk3.0(2)·GB·Posted 16 days ago

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GBfilters.contractType.full_timeFull timeSenior level

Talkdesk is seeking a highly experienced Senior Partner Solutions Engineer to drive growth and technical enablement of key partners across the United Kingdom, Benelux, and DACH regions. In this senior individual contributor role reporting to the Vice President of Partner Solution Engineering, you will serve as the primary technical point of contact, supporting partners in establishing and scaling their Contact Center as a Service (CCaaS) and Customer Experience Automation (CXA) practices on the Talkdesk platform. You will lead comprehensive partner enablement programs, design proof-of-concept executions, and provide deep technical expertise in Agentic AI solutions, including prompt engineering, RAG implementations, and integration best practices. Your responsibilities include co-selling support, technical leadership on complex customer engagements, ecosystem integration guidance (CRM, WFM, Knowledge Management, UCaaS), and serving as the critical communication channel between partners, customers, and Talkdesk product teams. This role requires travel of 35-50% across assigned territories and demands excellent presentation skills, technical thought leadership, and the ability to articulate complex solutions to highly skilled partner audiences. You will represent Talkdesk at regional partner summits, technical events, webinars, and conferences.

Responsibilities

Lead technical enablement by designing and executing comprehensive enablement plans to educate partner Solutions Architects and Sales Engineers on Talkdesk value proposition, product architecture, and competitive differentiators
Support development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and proof-of-concept execution
Develop and maintain deep domain expertise in the regional Partner landscape, understanding their go-to-market strategy and identifying expansion opportunities
Provide technical expertise on Agentic AI solutions within the contact center, including prompt engineering, RAG implementations, tools integration, and guardrail best practices
Provide technical oversight and guidance to Partner sales teams in understanding complex customer business and technical requirements
Lead advanced technical discussions and conduct compelling demonstrations of the Talkdesk platform
Develop deep understanding of enterprise ecosystem including integration requirements with CRM, WFM, Knowledge Management, and UCaaS vendors
Act as critical communication channel to Talkdesk Product Management and Engineering teams, relaying Partner and customer needs and market trends
Represent Talkdesk as technical expert at regional Partner summits, technical events, webinars, and conferences
Travel approximately 35-50% of the time across UK, Benelux, and DACH regions as required

Skills

Partner Solutions EngineeringPre-Sales EngineeringContact Center as a Service (CCaaS)Customer Experience Automation (CXA)Agentic AIPrompt EngineeringRAG (Retrieval-Augmented Generation)Large Language Models (LLMs)OpenAIGoogle AIAWS AISIP ProtocolWebRTCRTP ProtocolSession Border ControllersCall Processing ProxiesSalesforce IntegrationMicrosoft Dynamics IntegrationWorkforce Management (WFM)Knowledge Management SystemsUnified Communications as a Service (UCaaS)Technical DemonstrationsWhiteboard Session FacilitationProof of Concept ExecutionTechnical DiscoveryEnterprise Integration

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